EMERGENCY PROPERTY RESPONSE
WHEN PROPERTY DAMAGE
CAN'T BE IGNORED.
SECURE THE PROPERTY. STABILIZE THE SITUATION. PLAN THE REPAIR.
Unexpected damage can quickly affect access, security and normal property operations. IVO Group supports commercial property teams with temporary securing, stabilization and applicable repair services designed to help protect the property and move the situation toward a permanent solution.
PROPERTY DAMAGE • TEMPORARY SECURING • STABILIZATION • REPAIR SUPPORT
01
SECURE
02
STABILIZE
03
REPAIR
For immediate threats to life, active fire, crime or other public-safety emergencies, contact the appropriate emergency authorities first.
STOREFRONT DAMAGE
Temporary securing and applicable repair support for damaged commercial storefronts and surrounding components.
VANDALISM DAMAGE
Securing and corrective repair support for applicable physical property damage following vandalism.
WHAT WE RESPOND TO
WHEN SOMETHING HAPPENS TO THE PROPERTY,
THE NEXT STEP MATTERS.
Unexpected property damage can create immediate concerns around access, exposure, security and normal building operations. IVO Group supports commercial property teams with temporary securing, stabilization and applicable repair services for a range of physical property-damage situations.
Start with the condition of the property. We'll review where our capabilities can support the response.
DOORS & ENTRYWAYS
Support for damaged commercial entrances, doors, frames, hardware and surrounding finishes.
VEHICLE IMPACT
Temporary protection and applicable repair support for commercial property components affected by impact damage.
WINDOWS & OPENINGS
Temporary protection and repair support when damaged openings leave commercial property exposed.
STORM-RELATED DAMAGE
Temporary securing and applicable corrective work for commercial property components affected by weather-related damage.
OTHER PROPERTY CONDITIONS WE CAN REVIEW
VACANT PROPERTY SECURING
PROPERTY ACCESS DAMAGE
TEMPORARY BARRIERS & PROTECTION
MULTI-TRADE DAMAGE REPAIRS
WATER INTRUSION STABILIZATION
DAMAGED WALLS & FINISHES
NOT SURE WHICH CATEGORY THE DAMAGE FALLS UNDER?
SHOW US WHAT HAPPENED.
Send the property location, a brief description and available photos of the damage. IVO Group can review the condition and determine where our property-response capabilities may support the situation.
AT THE PROPERTY? If it is safe to do so, photos of the affected area can help communicate the visible condition when submitting the request.
For active fire, crime, immediate threats to life, utility emergencies or other public-safety situations, contact the appropriate emergency authority or utility provider first.
OUR RESPONSE APPROACH
SECURE. / STABILIZE. / REPAIR.
FROM THE IMMEDIATE PROPERTY NEED TO THE REPAIR THAT FOLLOWS.
Unexpected commercial property damage can create several different needs at once. An exposed opening may require temporary protection, damaged components may need stabilization, and the property may ultimately require a broader repair scope.
IVO Group can support applicable stages of that process, helping property teams move from the immediate condition toward a more permanent solution.
01 / SECURE
02 / STABILIZE
03 / REPAIR
PROTECT THE AFFECTED AREA.
When damage leaves an applicable commercial opening or area exposed, temporary securing may help protect the property while the next steps are determined.
CONTROL THE IMMEDIATE PROPERTY CONDITION.
MOVE TOWARD THE PERMANENT SOLUTION.
After applicable temporary protection is addressed, the affected area can be reviewed for additional corrective work needed to keep the property condition from remaining unnecessarily exposed or disrupted.
Temporary protection solves the immediate exposure—not necessarily the underlying damage. Where the repair scope aligns with IVO Group's commercial capabilities, we can review and support the work required to restore affected property components and finishes.
- Temporary board-ups
- Exposed opening protection
- Damaged storefront securing
- Door and entryway protection
- Vacant property securing
- Temporary barriers
- Temporary protection adjustments
- Damaged component removal
- Temporary barriers
- Access-related corrections
- Protection of affected areas
- Preparation for subsequent repair
- Doors & hardware
- Drywall & wall repairs
- Framing where applicable
- Commercial painting
- Flooring & tile
- Storefront repairs
- Interior finishes
- Multi-trade corrective work
THE BOARD-UP MAY BE TEMPORARY. THE PROPERTY STILL NEEDS A NEXT STEP.
When temporary protection is only the beginning, IVO Group can review the damage that remains and determine where our construction and property-service capabilities can support the permanent repair scope.
ONE DAMAGE EVENT CAN CREATE MULTIPLE REPAIR NEEDS.
DOOR / FRAME
WALL / DRYWALL
FLOORING
VEHICLE IMPACT TO
COMMERCIAL ENTRY
PAINT / FINISHES
STOREFRONT COMPONENTS
TEMPORARY PROTECTION
Where applicable, IVO Group can review multiple related repair scopes as part of the same property-damage project.
PROPERTY ALREADY SECURED BUT STILL NEEDS REPAIR?
RESPONSE CAPABILITIES
PRACTICAL SUPPORT WHEN
PROPERTY DAMAGE OCCURS.
Commercial property damage can affect more than one building component at a time. IVO Group provides flexible response capabilities for applicable temporary protection, securing and corrective repair needs, with the ability to review broader construction scopes when damage extends beyond the immediate area.
The exact response depends on the property condition, access, safety considerations and approved scope.
01
TEMPORARY PROTECTION & SECURING
Applicable temporary measures intended to help protect exposed or damaged areas while the next repair steps are determined.
- EMERGENCY BOARD-UPS — Temporary protection for applicable damaged commercial windows, storefronts and other exposed openings.
- VACANT PROPERTY SECURING — Temporary securing measures for applicable doors, windows and openings at vacant commercial properties.
- TEMPORARY BARRIERS — Temporary separation or protection around applicable affected property areas.
- EXPOSED OPENING PROTECTION — Temporary coverage for applicable openings created by physical property damage.
02
ACCESS & OPENINGS
Response and corrective support when property damage affects commercial entrances, windows, storefronts or related components.
- DAMAGED COMMERCIAL DOORS — Corrective repair or replacement support for applicable damaged commercial doors.
- DOOR FRAMES & HARDWARE — Repair or replacement support for applicable frames, closers, hinges, handles, panic hardware and related components.
- WINDOWS & STOREFRONTS — Temporary protection and applicable repair support for damaged commercial window and storefront components.
- ENTRYWAY DAMAGE — Corrective work involving damaged entrances and surrounding property finishes.
03
CORRECTIVE PROPERTY REPAIRS
Applicable repair work addressing physical property components affected by the damage event.
- WALL & DRYWALL REPAIRS — Repair and finish restoration for applicable damaged commercial walls.
- FRAMING REPAIRS — Applicable framing repair associated with the approved commercial repair scope.
- FLOORING & TILE — Repair or replacement support when flooring or tile is affected by the property damage.
- COMMERCIAL PAINTING — Finish restoration and repainting associated with applicable repair work.
- INTERIOR FINISH REPAIRS — Corrective work for applicable damaged interior commercial finishes.
04
MULTI-TRADE REPAIR SUPPORT
When one damage event affects several parts of the property, IVO Group can review multiple applicable scopes as part of a coordinated commercial repair project.
- PROPERTY DAMAGE REPAIR SCOPES — Review of related physical repair needs created by the same damage event.
- MULTIPLE FINISH REPAIRS — Coordination of applicable drywall, flooring, painting and finish-related scopes.
- COMMERCIAL CONSTRUCTION SUPPORT — Broader corrective construction work where the required scope aligns with IVO Group's capabilities.
- PUNCH & CLOSEOUT — Applicable final corrective items associated with the approved repair scope.
DAMAGE DOESN'T ALWAYS STAY IN ONE CATEGORY.
ONE INCIDENT CAN AFFECT MULTIPLE PARTS OF THE PROPERTY.
DAMAGED COMMERCIAL STOREFRONT
STOREFRONT / OPENING
DOOR / FRAME
DRYWALL / WALL
FLOORING
PAINT / FINISHES
TEMPORARY PROTECTION
When several related components are affected, IVO Group can review the broader physical repair scope rather than limiting the conversation to only the most visible damage.
EVERY DAMAGE EVENT IS DIFFERENT.
Response requirements depend on the condition of the property and the nature of the damage. If specialized engineering, utility, environmental, life-safety or other services outside IVO Group's scope are required, those needs should be addressed by the appropriate qualified professionals.
PROPERTY DAMAGE SCENARIOS
DIFFERENT DAMAGE. DIFFERENT PROPERTY NEEDS.
THE RESPONSE STARTS WITH THE CONDITION IN FRONT OF YOU.
No two property-damage situations are exactly alike. The same incident can affect access, exterior openings, walls, finishes and several other building components at once. These examples illustrate the types of commercial property conditions IVO Group can review and how applicable temporary protection and repair scopes may connect.
SCENARIO 01
VEHICLE IMPACT AT A COMMERCIAL ENTRY
A vehicle impact damages a commercial entrance and affects more than the most visible exterior component.
IMMEDIATE CONDITION
Damaged entrance / exposed opening
TEMPORARY NEED
Securing / barrier / opening protection
RELATED DAMAGE
Door • Frame • Wall • Flooring • Finishes
NEXT STEP
Review permanent repair scopes.
ONE IMPACT. MULTIPLE POTENTIAL REPAIR NEEDS.
SCENARIO 02
VANDALISM AT A RETAIL PROPERTY
Physical damage to a retail storefront or entry can leave the property exposed and create additional repair needs beyond the initial opening.
01 / SECURE
Temporary protection where applicable.
02 / REVIEW
Identify affected storefront, door and surrounding finish components.
03 / REPAIR
Address applicable physical repair scopes.
STOREFRONT
DOORS
WALLS
SCENARIO 03
WEATHER-RELATED PROPERTY DAMAGE
Wind, debris or weather-related damage affects an exterior opening or building component and creates a need for temporary protection and subsequent corrective work.
01 / PROTECT
Address applicable exposed areas.
02 / REVIEW
Determine applicable repair requirements.
03 / REPAIR
Move into approved corrective work.
OPENINGS
REPAIRS
SCENARIO 04
A VACANT PROPERTY NEEDS TO BE SECURED
Vacant commercial properties can develop damaged doors, windows or openings that require temporary securing.
- Door securing
- Window protection
- Temporary barriers
SECURE WHAT'S EXPOSED.
REVIEW WHAT NEEDS REPAIR.
- Damaged repair
- Interior corrective
- Property prep
THE VISIBLE DAMAGE MAY ONLY BE PART OF THE SCOPE.
A damaged storefront may also involve a door frame. A vehicle impact may affect walls and finishes. Reviewing the broader condition helps determine what work may be required.
INCIDENT
PROPERTY CONDITION
AFFECTED COMPONENTS
= RESPONSE SCOPE
EVERY RESPONSE STARTS WITH UNDERSTANDING WHAT ACTUALLY HAPPENED TO THE PROPERTY.
SEND US PHOTOS OF THE DAMAGE.
DOES YOUR PROPERTY LOOK LIKE ONE OF THESE SCENARIOS?
Provide the property location, a brief description and available photos. IVO Group can review the visible condition and determine where our response and repair capabilities may apply.
If it is safe to do so, photos of the affected area can help communicate the visible condition. Do not enter unsafe areas or approach unstable components to obtain photographs.
BEYOND THE IMMEDIATE RESPONSE
THE BOARD-UP ISN'T THE END
OF THE PROJECT.
Temporary securing can address an immediate exposure, but the underlying property damage may still need to be repaired. Where the permanent scope aligns with IVO Group's capabilities, we can review the work that follows and help move the property from temporary protection toward a finished commercial repair.
ONE PROPERTY EVENT. A CONTINUOUS PATH TOWARD REPAIR.
01
TEMPORARY PROTECTION
ADDRESS THE IMMEDIATE EXPOSURE.
Applicable openings or affected areas may first require temporary securing, board-up, barriers or other protective measures while the broader condition is reviewed.
• Board-ups
• Opening protection
• Temporary barriers
• Door securing
• Vacant property securing
02
DAMAGE & SCOPE REVIEW
LOOK BEYOND THE MOST VISIBLE DAMAGE.
Once the immediate condition is addressed, the remaining physical damage can be reviewed to identify applicable components, finishes and construction work that may require repair.
WHAT WAS DAMAGED?
WHAT REMAINS EXPOSED?
WHICH COMPONENTS ARE AFFECTED?
WHAT WORK IS NEEDED FOR THE PERMANENT REPAIR?
03
PERMANENT REPAIRS
MOVE FROM TEMPORARY TO FINISHED.
Where the approved repair scope aligns with IVO Group's capabilities, the work can transition into applicable commercial construction and property repairs.
DOORS & HARDWARE • DRYWALL • FRAMING • FLOORING • TILE • PAINTING • FINISHES • STOREFRONT • MULTI-TRADE
04
PROJECT CLOSEOUT
COMPLETE THE APPROVED REPAIR SCOPE.
Complete the applicable corrective work, review the approved scope and close out the physical repair items associated with IVO Group's work.
TEMPORARY
DEFINE THE REPAIR SCOPE →
PERMANENT
WHY THIS MATTERS
YOU SHOULDN'T HAVE TO START FROM ZERO WHEN THE TEMPORARY WORK IS DONE.
When the remaining repair work falls within IVO Group's capabilities, the same commercial relationship can continue from the initial property need into the applicable corrective construction scope.
ONE POINT OF CONTACT – Less unnecessary handoff between the immediate property need and applicable repair work.
MULTI-TRADE CAPABILITY – Related repair needs can be reviewed across several applicable commercial trades.
CONTINUITY – The property condition and remaining repair needs can stay connected as the project moves forward.
EMERGENCY PROPERTY RESPONSE
↓
TEMPORARY PROTECTION
↓
REPAIR SCOPE
↓
COMMERCIAL CONSTRUCTION + PROPERTY SERVICES
IVO Group's broader commercial construction and property-service capabilities allow applicable property-damage assignments to transition into repair scopes without treating the emergency response and the permanent work as completely unrelated conversations.
CONSTRUCTION • PROPERTY SERVICES • EMERGENCY RESPONSE • SPECIALTY SERVICES
ALREADY HAVE INFORMATION ABOUT THE DAMAGE?
Send what you have available.
PROPERTY PHOTOS • WORK ORDERS • DAMAGE DOCUMENTATION • SCOPE OF WORK • DRAWINGS • REPAIR DOCUMENTS
HOW RESPONSE REQUESTS WORK
FROM THE FIRST CALL TO THE NEXT STEP.
When unexpected property damage occurs, you may not have every answer or a complete repair scope immediately. Start with the property information and condition you know. IVO Group can review the request, clarify the applicable needs and determine the appropriate next steps within our capabilities.
SEND WHAT YOU HAVE. START WITH THE PROPERTY CONDITION.
01
01 / REPORT
TELL US WHAT HAPPENED.
Contact IVO Group with the property location, a description of the visible condition and the information currently available.
- PROPERTY ADDRESS
- CONTACT INFORMATION
- WHAT HAPPENED
- VISIBLE DAMAGE
- AVAILABLE PHOTOS
You do not need a complete repair scope to start the conversation.
02
02 / REVIEW
UNDERSTAND THE PROPERTY CONDITION.
IVO Group reviews the available information to better understand the visible damage, immediate property needs and where our response capabilities may apply.
- PHOTOS
- DAMAGE DESCRIPTION
- AFFECTED AREAS
- AVAILABLE DOCUMENTATION
- ACCESS INFORMATION
03
03 / COORDINATE
DEFINE THE APPLICABLE NEXT STEP.
Based on the available information and property requirements, applicable scope, access and coordination details can be established before approved work moves forward.
- PROPERTY ACCESS
- SITE CONTACT
- SCOPE
- SCHEDULING
- PROPERTY REQUIREMENTS
04
04 / ADDRESS
HANDLE THE APPROVED PROPERTY NEED.
Depending on the condition and approved scope, applicable work may begin with temporary securing, protection, stabilization measures or other corrective property work within IVO Group's capabilities.
- SECURING
- TEMPORARY PROTECTION
- BARRIERS
- ACCESS-RELATED REPAIRS
- CORRECTIVE WORK
05
05 / REPAIR & CLOSE OUT
DETERMINE WHAT COMES NEXT.
If additional permanent repairs are required and the scope aligns with IVO Group's capabilities, the project can continue into applicable corrective construction work and closeout.
- REPAIR SCOPE
- MULTI-TRADE WORK
- FINISH REPAIRS
- APPROVED CORRECTIVE WORK
- CLOSEOUT
START WITH WHAT YOU HAVE
HELP US UNDERSTAND THE PROPERTY CONDITION.
You don't need every item below to submit a request. Provide whatever information is currently available.
PROPERTY INFORMATION
- Property address / location
- Company or property name
- On-site contact
- Access information
- Brief description of what happened
- Areas currently affected
HELPFUL DOCUMENTATION
- Photos of visible damage
- Existing work order
- Scope of work, if available
- Drawings, if relevant
- Damage documentation
- Other property or project documents
PHOTOS ARE HELPFUL, BUT ONLY TAKE THEM WHEN IT IS SAFE TO DO SO.
AT THE PROPERTY RIGHT NOW?
01 ADDRESS IMMEDIATE LIFE-SAFETY OR PUBLIC-SAFETY CONCERNS FIRST.
02 WHEN SAFE, DOCUMENT THE VISIBLE PROPERTY CONDITION.
03 CONTACT IVO GROUP WITH THE PROPERTY LOCATION AND WHAT YOU KNOW.
Do not enter unsafe areas or approach unstable components, broken glass, electrical hazards, active fire, active crime or other dangerous conditions to obtain information or photographs. For immediate threats to life, active fire, crime, utility emergencies or other public-safety situations, contact the appropriate emergency authority or utility provider first.
WHERE IS THE PROPERTY RIGHT NOW?
PROPERTY IS CURRENTLY EXPOSED OR DAMAGED
PROPERTY IS TEMPORARILY SECURED
Send the remaining damage information so the applicable repair scope can be reviewed.
DAMAGE HAS BECOME A PLANNED REPAIR PROJECT
Start with an Emergency Property Response request.
If the immediate condition has already been addressed and the remaining work is now a planned commercial project, continue through IVO Group's construction or property-services capabilities.
*This five-step process is a general path that may vary based on property condition, type of damage, access, safety considerations, approved scope, and any specialized services required. IVO Group does not provide emergency fire, police or primary utility services.
REQUEST EMERGENCY PROPERTY SERVICE
PROPERTY DAMAGED? START WITH WHAT YOU KNOW.
Tell us what happened, where the property is located and what you can currently see. Attach available photos or documents to help communicate the condition, and IVO Group can review the request to determine where our property-response and repair capabilities may apply.
YOU DON'T NEED A COMPLETE REPAIR SCOPE TO GET STARTED.
Please do not submit passwords, alarm codes, financial information or other sensitive access credentials through this form. Photos help communicate the visible condition, but only take them when safe to do so.
PREFER TO TALK FIRST?
CALL IVO GROUP.
If you would rather discuss the property condition before submitting the form, contact us directly.
WHEN YOU CONTACT US, START WITH:
- PROPERTY LOCATION
- WHAT HAPPENED
- WHAT IS CURRENTLY DAMAGED
- WHETHER THE PROPERTY IS EXPOSED
- AVAILABLE PHOTOS
- ON-SITE CONTACT / ACCESS INFORMATION
Don't have everything? Start with what you know.
IMMEDIATE SAFETY ISSUE?
IVO Group provides commercial property-response and repair services. For immediate threats to life, active fire, active crime, utility emergencies or other public-safety situations, contact the appropriate emergency authority or utility provider first.
PROPERTY ALREADY SECURED?
THE NEXT NEED MAY BE THE PERMANENT REPAIR.
If temporary protection is already in place, send IVO Group the remaining damage information, photos, work orders or available repair scope. Where the work aligns with our capabilities, we can review the applicable corrective construction needs.
MANAGE MULTIPLE COMMERCIAL PROPERTIES?
IVO Group can also support planned repairs, property maintenance, tenant-related work and commercial improvements beyond unexpected property-damage requests.
IVO GROUP
ONE CALL. EVERY SOLUTION.
COMMERCIAL CONSTRUCTION • PROPERTY SERVICES • EMERGENCY RESPONSE • SPECIALTY SERVICES